Show how Hardy responds to the death of his wife Essay Example for Free

Show how Hardy responds to the death of his wife Essay In the years after the death of his wife, Emma, in 1912, the main subject of Hardys poems was his wife and how he missed her and grieved her death. In his poems during this period he uses a lot of euphemism, so that he never actually tells the reader his wife has died. However, the strong sense of sadness and regret he feels comes through in every poem. The first poem Hardy wrote after the death of Emma was The Going in December 1912. This poem has a highly regular rhythm and rhyme, with the important words often rhyming at the end of the lines to draw attention to them. The title of the poem is a euphemism for death, and he continues with these throughout the poem, using phrases such as vanishing, close your term here and where I could not follow. This poem is written as if Hardy is addressing Emma. In the first stanza, Hardy addresses and questions his dead wife, and gives a sense of what seems like anger and irritation towards her, that she gave him no hint that she was going to die. He suggest she was indifferent and didnt care about leaving him, and this shows how he is grieving and maybe not thinking straight. He emphases her swift, quick death as she left with wing of swallow but this imagery also suggests her beauty in his eyes and how much he will miss her. Now he regrets he cannot follow her and he knows he will not gain one glimpse of her ever anon. The start of the second stanza reiterates how he did not know that Emma was going to die and again he shows his regret that he could never bid good-bye. His use of soft sounds indicates his wish that he could give the softest call to say goodbye to her properly, and this is reinforced by his use of alliteration in the soft, wishful sounds of utter a wish for a word, while. These soft sounds are then quickly replaced by the harsh reality of the situation, as Hardy sees morning harden upon the wall. The rest of the stanza is concentrated on how much her death has affected him and more precisely how he did not know that it would affect him so much. The assonance in the gloomy sounds of unmoved, unknowing reflects his mood at this point, and again the rhyme draws attention to the important words in the poem unknowing..great going that he did not know how much her death would grieve him. The third stanza, like the first, starts with a question aimed towards Emma. He asks her why she makes him leave the house and why he sees visions of her. Again, there is a sense of irritation as if it is her fault for causing him this suffering. Hardy says that he imagines seeing her again and maybe that he is seeing hallucinations of her as he tells Emma., I think for a breath it is you I see. He tells us that then he realises it is not her, and becomes bitter and upset once again. The rhyming of darkening darkness.yawning blankness emphasises to the reader the huge emptiness he feels now that his wife is dead, and how her memory is already gradually fading away from him, in the same way as the visions he experiences do as he gets closer. The exclamation mark at the end of the stanza makes it seem as if he is shouting in frustration, at how much the experience sickens me!. In the fourth stanza, Hardy changes into the past tense, and the poem becomes more cheerful as he remembers the time the two of them spent together. There is a large amount of imagery used in this stanza, which Hardy uses to show the beauty of his wife, and the strength of their relationship. The red-veined rocks symbolise the passion and love he felt for Emma. He says she was the swan-necked one, a statement of her beauty and he describes her riding along the beetling Beeny Crest with him, maybe a sign they were happy and free to do what they wanted to, and how this contrasts to his feelings now. In the last line of this stanza, Hardy changes his language from me and you to us, which shows how their relationship grew stronger and they grew to love each other and be together more in the good times when life unrolled us its very best. Again, the fifth stanza starts with a question, but this time the impression is given that Hardy is talking to himself, and not addressing Emma. This stanza tells us how later on in their relationship Hardy and Emma did not speak. Hardy shows a huge amount of regret and sadness in this stanza, that he did not talk to her properly and that their relationship got weaker before she died. He then moves back to happier memories of the distant past, and describes them together in bright spring weather: a pathetic fallacy whereby the weather shows the mood at that time. In the final stanza of this poem Hardy appears to give up all hope and becomes resigned to the situation. He adopts a very conversational tone and uses caesura to show that he is talking, using colloquialisms such as well, well!. In the last lines of the poem Hardy feels as if he will sink down soon into despair. These lines are directed at Emma, as he again tells her, but this time in stronger terms, that he did not know how her swift fleeingwould undo me so. He uses pause between the caesuras to increase the impact of each short statement. In The Haunter, Hardy writes the poem as if it was his dead wife talking to him. He imagines Emma can see him and feel his emotions as a means of consoling himself. However, the main emotions which come out of this poem are Hardys guilt and regret and, although he adopts his wifes voice, it is his emotions which come through strongly in the poem. He appears to be haunted by memories, which may be the reason for the title of the poem. Alternatively, it could be that he sees his wife as a ghost haunting him. Each stanza has the same words rhyming at the end of every second line; know.go.do.thereto. These are important as they show Hardys mains hopes about his wife; that she knows everything hes doing and thinking, but the go shows he knows she has gone for ever and there is nothing he can do to go there and be with her. The poem opens with irony as Emma says he does not think I haunt here nightly, when he is writing the poem. This shows Hardy hopes she is there with him, but that he just cant see her; but in reality he probably knows she is not really there and it is just wishful thinking. This line also starts the theme which continues throughout the stanza: that Emma is always there with him. The repetition of hover and hover reinforces this point. Hardy is creating ideas which he hopes his wife would have about him, as a way of comforting himself. Hardys feelings of guilt and regret come through strongly in the second stanza. He did not do many of the things he should when he had the chance and this is shown by the repetition of when I could in the first two lines of this stanza. Emma says how she would like to join his journeys, which shows Hardy feels guilty that he didnt let her go with him when he went away, and now blames himself that they didnt spend enough time together. The voice of his wife tells us that he misses me more than he used to do which means he didnt realise how much he needed her when she was alive but now he knows that he did and he misses her even more. Emma is described as a faithful phantom, which suggests that she was loyal to him, and maybe that he was not as faithful to her. The alliteration is soft to suggest the kindness and beauty of Emma. In stanza three, there is a large amount of imagery, as Emma tells us how she likes to accompany him to places. There is a strong sense of night time in the opening of this stanza, as dreamers, shy hares and night rooks are mentioned. Emma tells us she follows Hardy into old aisles, which show Hardy is still thinking about the past, which is all to him, because he is reminiscing the happy times when Emma was alive and with him, and he now thinks he will not get that happiness back. However, although she is his shade suggesting she is like his shadow and always with him she is always lacking the power to call to him. We get the sense that, although Hardy is trying to believe his wife is near him, he is upset and frustrated that he can and will never talk to her. In the final stanza of this poem, Hardy is trying to cheer himself up, as this is what he thinks his wife would want. The reader is told that if Hardy but sigh, Emma goes straight to his side. This shows that when Hardy is upset, he thinks of Emma to try to console himself. Hardy tries to make himself feel better by thinking that Emma would want him to be in gloom no longer. This show he wants to be happier but he cannot so now he has to think Emma wants him to be happier as well. The Voice, also written in December 1912, is a much more eerie and less rhythmical poem than the first two. However, although there is less rhythm and structure to the poem, it still has a strong and continual rhyme. The title of the poem indicates that now Hardy can now hear Emmas voice and the poem is written in the first person, as Hardy reveals his feelings and memories. As The Voice opens, Hardy shows us his grief and sadness as he describes his wife as woman much missed. The sounds alliterate to draw attention to their importance right at the start of the poem, as this will be a continual theme throughout. The words call to me, call to me are repeated at the end of the first line and this give the impression that although she is calling to him, like an echo to show how her voice is fading away from Hardy, along with his memories of her. This repetition also gives the impression that Emma is insistent to reach Hardy and will not give up. Hardy informs us that Emma tells him she is not the same as she was when she changed from the one that was all to Hardy. Hardy believes Emma is saying to him that she is not now as she was when Hardy changed and maybe stopped loving her, but she is the same as she was when they were in love. This shows that this is how Hardy remembers Emma, when their day was fair and their life was better than when they started to split apart. In the last line, Hardy changes from using you and me to our to show that now he is thinking of them together and happy. Hardy then looks back to the past and his memories of his wife, and imagines a perfect image of her in his head. He sees the memory very clearly and includes a lot of detail to show this. He can remember her even to the original air-blue gown, which is a pleasant and cheerful colour, showing the mood in the memory. It is one specific memory he is thinking about and, as he sees it more clearly, Hardy becomes exited and shows this through the caesura of yes and the exclamation mark at the end of the line, as if he is becoming louder and more energised. The transition between stanzas is a change between Hardys happiness in the past and his grief now. The sounds change from joyous to heavy, as does the mood of the poem. The whole stanza is a question, asking if it is really Emma talking or just the wind that Hardy can hear, although the reader will know that Hardy knows the answer to his own question. The listlessness of the breeze is a pathetic fallacy of Hardys mood, and the words such as listlessness and wet mead are onomatopoeic as they are heavy and sound tired, as if now he knows that his wife is fading away from him. Hardy tells Emma she is being dissolved and dying away from him. This suggests he has realised her voice is not real and just in his mind and she will be heard no more again. The lines in the last stanza of the poem are shorter than those in other stanzas. This gives the impression that the poem is fading away on the page, as Emma is ebbing away from Hardys memories. This stanza shows Hardy is now resigned to the fact that he is never going to hear her voice again and does not really make sense, maybe showing Hardys tiredness. The pathetic fallacy of leaves around me falling gives an impression of things dying and coming to an end and the unpleasant assonance used in the wind oozing thin through the thorn gives and unpleasant feel to the end of the poem. This stanza shows that Hardy feels he cannot move on because of his memories and the woman calling. This last line completes the eerie sense given in the poem and relates back to the start of the poem, giving the sense that what has happened in this poem keeps on happening to Hardy, and there is nothing he can do to stop it. Beeny Cliff has a strong rhythm and strong rhyme, using the same sounds at the end of each line of each stanza. Beeny Cliff was a special place for Hardy and Emma that they visited together. O at the start of the poem indicates Hardys happiness and excitement as he reminisces about him and Emma. The first line is full of description and imagery, and the opal and the sapphire suggest preciousness and beauty a description of the sea in the poem, but a description of his wife in Hardys mind. Hardys description of Emma is almost angelic as she is described as the woman riding high above with bright hair flapping free. The alliteration is an onomatopoeia of the wind and the high wind suggests high spirits between Hardy and Emma. Hardy also states that he loved Emma and she loyally loved him, suggesting that, although they both loved each other, she was more faithful than he was. Hardy knows this and is therefore now regretting that he did not make the most of his time with her when she was alive. In the next stanza Hardy concentrates on how when they were together, nothing or no one could touch them. Hardy tells us that birds were plained below them and seemed far away, to show they were only concentrating on each other and nothing else could distract them. The waves are shown to be what could be a big distraction by the onomatopoeic sibilance of engrossed in saying their ceaseless babbling say, but Hardy and Emma were engrossed in each other thereby showing how close they were at this point in time. They laughed light-heartedly aloft which reinforces their high spirits and again suggests their height above everything else happening. Pathetic fallacy is also used to show the mood on that clear-sunned March day. This pathetic fallacy continues throughout the third stanza, as Hardy uses it to show that the mood is changing. A little cloud cloaked them and there was an irised rain, which shows that this trip to Beeny Cliff is like their relationship. These small changes in weather show there are some bad times in the relationship between them, but it is never enough to force them apart and these blips are just a dull disfeatured stain, the same as the cloud is on the landscape. However, although the sun burst out again, the cloud was an indication to them that foreshadowed worse things to come, as now purples prinked the main. The at the start of the fourth stanza indicates to the reader that Hardy is going from the past into the present. Hardy tells us that old Beeny is still in all its chasmal beauty. The use of old shows familiarity and Hardy is showing that he is in a familiar place to contrast his unfamiliar emotions. In addition, this line shows that, although a lot has happened to him, the things and landscape around him are still the same as they used to be; huge and gaping but still beautiful. Hardy asks himself with a sense of wistfulness if she and I [Hardy] could not go there again and repeat the sweet things said in that March. He does not use we, which shows he feels they will never be together again and, although he asks the question, he knows he cannot see her again. The caesura of Nay. at the start of the concluding stanza shows Hardy coming back to reality, and answering his own question. He repeats that Beeny has the same chasmal beauty but this time it is a wild weird western shore. This tells us that things around him have stayed the same, but Hardy sees them differently now in a worse light, as this is the effect his wifes death has had on him. Hardy says the woman is nowelsewhere; the pauses are showing he doesnt want to say Emma is dead, and he is thinking of a euphemism. She nor knows nor cares for Beeny and has moved on, but Hardy has not and is still stuck in the past. The end of the poem is very final, as if Hardy has eventually made up his mind; that she will see it nevermore. In At Castle Boterel, written in March 1913, Hardy again remembers him and his wife together in happier times. Again, a strong sense of rhyme and rhythm appears throughout the poem. Most of the poem is a euphemism for Hardys thoughts, memories, feelings and emotions as he is writing. The poem opens in the present as Hardy gives a description of himself driving through the drizzle in a wagonette to the junction. This suggests he will have to make a decision as to which path he should take, as he does in life to decide whether to move on from thinking about Emma. He looks behind at the fading byway; a euphemism for him looking back into the past. His memories show him with a girlish form Emma in a chaise in dry March weather. Although he is looking into the past, he writes in the present tense, to show how involved he is in his own memory and how he wants it to be real and actually happening. The contrast between the wagonette, a heavy, large vehicle, in which he is driving in the present and the chaise, a small, light vehicle, which he was driving in in the past, is a reference to the happiness he felt then, and the gloom that hangs over him now that Emma is dead. The contrasting pathetic fallacies drizzle and dry March weather further reinforce this point. Hardy describes himself and Emma as we throughout the stanza, which indicates their togetherness. Hardy goes on to tell us that it matters not much what he and Emma talked about on that journey, and he also states it doesnt matter to what it led. This is strange as it surely led to Hardy and Emma falling in love and getting married and he is now saying that this didnt matter. He continues the point by saying what it led to is something life cannot be balked of, so love is an inevitable part of life. He tells us that it cannot be stopped until something happens so that hope is dead, and feeling fled. This is maybe a sign that Hardy is starting to recover from the death of his wife, and has maybe realised he could have done nothing to stop it. Hardy reveals how much he treasured the moments he had with his wife, by telling us that there was never a time of such quality, since or before, in that hills story. He asks this as a question as if he is challenging anyone to disagree with his view, as he is right. The fact that Hardy thinks that this moment is the most important ever to happen on the hill, though it has been climbedby thousands more tells the reader that he is now extremely focused on himself and his wife, and cannot think of anything or anyone else but her, showing that the impression he gave in the previous stanza was false. In the next stanza, Hardy states that their passing has been recorded in the colour and cast of the primeval rocks and will now be for always. He feels that although their passing, and therefore their relationship, is only transitory in Earths long order, so only happened for a short time, they have helped to change things happening on the Earth. He thinks these changes will be left behind after he is gone she has gone already. This is a happy moment for Hardy as he thinks about the impact Emma and he had and this is shown through his pause in the middle of the last line, as he reflects on what he is saying. In the penultimate stanza, Hardy comes back into the present and reflects that Times unflinching rigour has taken his wife, and it cannot be stopped, so there is no way of going back once an event has passed. All that is left for him to see is one phantom figure, there is nothing real remaining, only his memories. He feels as if he has left Emma behind and is being forced further and further away from her; she is disappearing into the distance. Hardy reverts to the use of I in the final stanza. He looks back and sees the figure shrinking, shrinking. This repetition is like an echo fading away; to show that, although he is still having the memories, they are fading away and he will never get them back. He finishes with a great sense of finality; that he is now seeing her for the very last time. He says his sand is sinking, this reference to an hourglass meaning his time is nearly up, and he believes that he will soon die as well. The ending is very powerful and final, as Hardy states that he shall traverse old loves domain Never again. His use of old suggests a familiarity; that he has revisited his memories too often, and now wants to move on. The caesura gives the statement a sense of finality so that it stands out as the main fact to come from this poem, that he now has accepted he cannot go back to Emma, and will not let his memories and grief overcome him. The Phantom Horsewoman is written in the voice of a person observing the behaviour of Hardy, in the first person. There is a very regular and repetitive rhyming pattern throughout every stanza, which suggests that Hardys life has become repetitive, as all he does is think about his wife. Now Hardy himself knows he needs to move on but he shows this through an observer. The whole of the first stanza is a euphemism for Hardys thoughts and feelings and how he, Hardy, describes himself as queer which shows he knows the behaviour he is experiencing is not normal to him. He is described as a man I know to show that it is not Hardy talking, but someone describing his ways. Hardy is portrayed as being in a careworn craze, which tells us that the emotions he is feeling have worn him down and are maybe even driving him mad. The next few lines suggest Hardy is looking back but what he sees is unclear. This is shown as he looks at the sands, suggesting time as this is a reference to an hourglass, but there is a seaward haze so his memories are indistinct and vague. The use of moveless hands in reference to a clock show time stands still when he looks into the past. When he turns to go Hardy pauses showing his regret to leave and regret to move back into the present. The use of rhyme in this stanza draws attention to the connected and important ideas: stands, sands and hands show the idea of time in reference to an hourglass and a clock and the impression that it stands still when Hardy looks back to the past; craze, haze and gaze are also connected, as they show how Hardy is looking back but is unsure what to make of what he remembers. The stanza ends with the question of what he sees when he gazes so? The second stanza answers the question posed at the end of the first. There is a strong and clear contrast between the haze and indistinctness in the present as shown in stanza I and the clarity and deep description used in stanza II, looking back into Hardys memories of the past. This point is reinforced as we are told what he sees is more clear than today. The description used has a happy and joyous tone because his memories are warm, real and keen. Hardy sets a pleasant scene using a rhythmical tone, as if suggesting the rhythm of the sea. This shows that Hardys memories of the past are happier and he would much rather be living in the past than in his life now. The sibilance of the sweet soft scene implies the softness of his past life and points to the sound and rhythm of the sea, as does the description of that briny green. The end of the stanza tells us that he sees in his memories a phantom of his own figuring; he is remembering the past but he knows it is not real now, no matter how much he wants it to be. Hardy then tells us that of this vision they might say more because there is more to him than a man looking at the sea. He sees his wife not only there but he sees her everywhere and all the time as shown by day, night. His memories are vivid and bright as if they were drawn rose-bright on the air and they are all consuming to him as if he is almost haunted by them. At the end of the stanza, Hardy pauses, as if to think, before reiterating the same point again that he has to carry this vision, to make this point clear to the reader. At the start of the final stanza, Hardy describes what this vision is. He tells us he sees a girl-ghost-rider, using a compound word to describe exactly what he sees in his visions. The sounds in the alliteration are happy and soft when Hardy describes Emma, and contrast the harsh sounds Hardy uses to describe himself; toil-tried. Hardy also tells us that although he withers daily, and is always getting older, time touches her not and she is always the same in his thoughts and memories of her. She still rides gaily in his rapt thought, which shows that his memories of her are when she was happy and free, and that he cannot think of anything else but her. The harsh sounds in the alliteration of shagged and shaly drag him back to reality and back to the sea, which is the idea the whole poem revolves around. The last line of the poem shows that Hardys lasting memory of Emma will be a happy one; Emma is singing to the swing of the tide, and that the sea will always be in his memories of her, as it was a special place for them. In conclusion, we can see clearly how Hardy attitude and response to the death of Emma changed over time through his poems. At first he is grieving and mourning her, and wishes he could bring her back; he thinks it is his fault that she has died and regrets that their relationship was not as happy as it had been and he wishes he had had a chance to say goodbye to her. However, he stops being so overcome by guilt and regret and focuses more on his memories of himself and Emma in happier times such as on Beeny Cliff. The main devices Hardy repeatedly uses are writing the poems sometimes not using himself as the first person and euphemism in place of saying what has actually happened, especially when referring to Emmas death.

Key Challenges Faced By The Bpo Industry Management Essay

Key Challenges Faced By The Bpo Industry Management Essay Peter Drucker says innovation is a change that creates a new dimension of performance. In todays business world, competition has become fierce and sophisticated. Companies worldwide are striving hard to operate as efficiently as possible and pass on the savings to the end consumers, in a bid to stay ahead of the competition. In the process, many companies are forced to innovate to come up with ways to reduce costs, increase efficiency and identify differentiators not only for their own organizations but also for their customer organizations. In the midst of this dog eats dog global competition, customers are true beneficiaries by demanding additional value, process innovation and business transformation from suppliers. In todays dynamic world, innovation is the hallmark of a competitive and leading organization. With attrition rates and competition in the BPO and ITES sectors rampant, innovation is the logical solution to stem the rot of this exodus and surge ahead of competition. Innovation, however, is not only about discoveries or new inventions; it is a concerted initiative to implement new ideas and methods of doing business to increase the overall efficacy of results (read topline and bottomline).   Innovation in BPO and ITES sectors is now picking up after companies have woken up to the fact that innovation is indispensable for survival and also in creating a competitive edge. Innovation occurs not randomly or accidentally but when there is a proper system/structure in place to encourage it. Any business is the sum total of its capabilities, which may differ from person to person. Nourishing innovation involves understanding the various capabilities in an organization and harnessing them to the best of its ability. These capabilities include: Differentiating capabilities an organizations primary assets that describes its special nature and the real differentiating factor Core capabilities those that are critical to the organizations survival, but may not necessarily help in differentiation Support capabilities those that support the organizations core capabilities and foster them. This paper aims to analyse innovation in the Indian ITES industry, success thereof and the focus needed to excel in the space. In particular, the organozation I was working for was suffering from all the symptoms mentioned in the report. Key Challenges faced by the BPO industry today and ways to fight it Flight to Scale Galloping Manpower Costs Increasing investments in Infrastructure Customer Retention Customer Acquisition People Retention To face these challenges, BPOs are forced to innovate and differentiate themselves in the market place. There are various types of innovation that a BPO can resort to: Business Model Innovation Services/Markets innovation Operations Innovation Business Model Innovation would mean changing the structure of doing business or even changing the billing model. From an hourly billing rate or transaction based billing organizations are now looking at outcome based financial models and sharing the risk and reward with the customer. Services/Markets Innovation would mean targeting entirely new markets based on new or existing offerings. BPOs can also innovate by coming up with entirely a new range of services. For example, many organizations are now talking about platform Platform BPO is about providing Business Processing services using a domain rich vertical or horizontal application (platform). Good examples for Horizontal application would be FA, CRM etc. There are innumerable vertical platforms. Some examples are Mortgage Processing, Collection Management, Insurance Benefits Administration, Policy Administration, Claims Processing and the list goes on. The purpose of the platform is to give credibility to the BPO providers capability. Operations Innovation aims at providing operational excellence with new offerings. Organizations are increasingly investing in analytics to provide the client insights into the way business is conducted and identifying areas of improvement. In one sense, it is akin to consulting services. Other forms of innovation could be in the areas of employee practices and investments in new technology. This is a significant change, which is true also of what is happening in IT and has a remarkable parallel with the transformation and rise of Japan in the post-war period. The transformation first occurs in transiting from cost advantage (wage arbitrage) to quality. Then comes the stage where quality is taken for granted, like hygiene, and clients start demanding innovation as a matter of course. Indian BPO as also IT is here right now and the ability of Indian players to innovate, in which they are still beginners, will determine their future.   A few examples of innovative players to help employee retention Intelenet Global Services, one of the leading BPO companies in India and rated among top-10 by NASSCOM, offering BPO and technology consulting services to clients in various sectors across the globe, has capitalized on its capabilities through employee innovation practices. To eliminate the boredom of the employees and keep them motivated to give their best for continuous value-addition to their clients, it offers its employees three career paths in the form of vertical growth, horizontal growth, and shift to parent company. While 70% of promotions in the organization are internal, only 30% is external. After 2 years of service, if an employee doesnt want to be a team leader (vertical growth), but desires to get into HR or training or other areas, he is allowed to shift diagonally across functions. Moreover, if someone who has worked for 2 years wants to move from nightshift to dayshift, then he is given first preference, subject to a vacancy in the parent company. Intelenet has spon sored offshore domain specialization training programmes for its employees, besides certification programs such as Train the Trainer. It has sent its employees to participate in seminars and conferences of top management institutes and also got them Customer Operations Performance Centre (COPC) certified. Similarly, Prudential Process Management Services (PPMS), the wholly-owned BPO subsidiary of Prudential UK, also offers vertical and lateral growth for its employees, thus enhancing value for its clients as well as employees through employee innovation. eFunds International, a US-based company providing technology solutions in financial risk management and electronic payments, and consultancy services, is creating continuous value for its clients through employee innovation. Whenever an employee joins the organization, he is given a Magic Score Card, which serves as a training passport. eFunds provides its employees training expertise in domain areas and also focuses on leadership skills. Because of its innovation initiatives, eFunds net revenues increased 11% from $532 million in 2003 to $552 million in 2004. Infowavz, another BPO company, offers a 1-year Management Development Program for fresh employees who join the company after completing their MBAs. It also offers an Accelerated Career Development programme for highly motivated and self-driven employees who look for continuous challenges and opportunities to maximize their potential. It has designed a unique Team Innovation programme for top performers who are associated with new projects at the pilot stage or proof-of-concept stage. Infowavz lucidly communicates its career path to employees at the recruitment stage, defining the Key Result Areas, and conducts an exhaustive Training Needs Analysis programme to identify the deficiencies and build employee competencies. There are quite a few BPOs investing on platform technologies to differentiate themselves from competition and also to improve margins. Wipros experience in the outsourcing industry has led to the development of Base, a technology platform that integrates outsourced services with the customers internal business processes and fulfils the following requirements: Flexibility and continuous improvement Control and transparency Complaince Faster time to benefit Accuracy and Quality What it takes to be an innovator A Partnering Attitude. Whats key here is a strong, long-term relationship between the two organizations. Both organizations must discourage adversarial, us-versus-them attitudes. If the provider fails, the client failsand vice versa. This is not about warm, fuzzy feelings; it is about clarifying synergies between the two organizations during the RFP cycle and ensuring alignment of interest just like in joint ventures. The Right Technology Platform. IT should support innovation. The technology platform provider must be able to make new technologies available quickly through the provider. This requires close collaboration between the BPO provider and the technology vendornot just marketing agreements. Also, buyers should select technology vendors with a demonstrated track record in bringing innovations to market over extended periods of time. BPO is long term; it is an innovation marathon, not a sprint. The Appropriate Governance Mechanisms. Buyers must ingrain innovation in their governance. That includes creation of an innovation and technology council with members from both buyer and supplier who meet regularly to review progress, ensure the technology evolves, and check the benchmarks at regular intervals to identify where performance falls behind. And technology evolution must push innovation efficiently, meaning integration is easy because the platform conforms to standards. Buyers can insure their tech platform does this using proactive oversight and agreed-upon standards. Standardized Process Redesign and Related Technology. Buyers need to limit their customization demands whenever they can. If buyers want innovation, the service delivery economics must work for the supplier. Suppliers that make money can afford to bring in innovation. This often becomes tricky because both buyer and supplier have to clearly understand the cost structure of the service delivery. A provider forced to accept a service delivery model that does not harness economies of scale, process optimization, or access to labour arbitrage is never going to be able to innovate, and customers forcing BPO providers to tweak their offerings may inadvertently kill the very root of the economic advantage suppliers are supposed to bring to the table. Better discussions about standardization pains and gains must happen between the client and the provider organization. Absolute top management commitment. No innovation can happen without top management commitment for both human and capital resources. This is very important because when investing in innovation sometimes results are not immediate. The senior management must have the vision and patience to reap the benefits. Conclusion Innovation in the BPO space continues to be a challenge for the following reasons: BPOs are normally under margin pressures and resource commitments for innovation are difficult to make. The SLAs are very stringent and time bound. Moreover daily performance could affect the commercials in a big way. This is because organizations see this as a window to reach out to their customers and a slip here would directly affect their customer satisfaction. Hence contracts are very tight and normally followed to the dot. This leaves very little room for innovation. Running the operations everyday is a struggle in itself People related issues are much higher when compared to the sister industry Information technology. The work hours are odd and the compensation less. This means a good amount of time being spent of motivational issues and coaching and training. Due to all these reasons, innovation in the BPO space continues to be a challenge. But in future as competition stiffens and the line between IT and ITES fades, there is a good chance that the scene gets better, including the organization I was working for.

School Systems :: essays research papers

The Ontario school system dedicates a great deal of the high school curriculum towards preparing students for University. Ontario high schools provide students with many courses that will help prepare the students that decide to go on to post secondary education. However, the Ontario School System lacks in preparing them for the most prominent aspect of University, stress. The Ontario school system does not prepare students for any of the on coming stresses which will be the number one factor in a students success or failure at University. The Ontario school system does not prepares students for the stress of living away from home. At the high school level, whenever a student is having a problem, the school calls the parents to fix the problem. High schools also have parent-teacher interviews where the parents and teachers discuss problems of the students without them present. Parents are alerted as soon as their son or daughter is having any sort of problem. Having the parents involved all the time results in the students to not be able to solve their own problems. Because of the Ontario school system’s protocol of having parents involved at all times students are not prepared for the stress of having to deal with their own problems at University. Students are not prepared for the stress coming from the University workload when they leave high school. In high school students are assigned a major project, then it is weeks before they are assigned another. Teachers give students weeks, if not months to prepare for a major assignment. High school teachers also accommodate for tests or projects in other classes. When students get to University, they are assigned many major assignments at the same time in different courses and have very little time to complete them. Because of the Ontario School System, students are not prepared for the stresses of a University workload. The Ontario school system does not prepare students for the stress of not having a teachers support at all times. In high school there is always a teacher present to help any student at any time. Whenever a student has any sort of problem they have the knowledge that the student can request the aid of their teacher. At the University level, the classes can have more than two hundred students as opposed to the 30 students in high school classes. Professors do not have enough time to address the problems of each of their students.

Animal Testing for Humanity Essay -- Animal Testing Research Essays Ar

Animal Testing for Humanity   Ã‚  Ã‚  Ã‚  Ã‚  Animal research is vital to human existence. This testing enables doctors to find treatments and cures for various diseases and aliments. The people, who object and think that 'mad' scientists preform all animal research, merely do not understand the importance. There are many regulatory acts protecting the animals in experiments, therefore proving that ending animal research all together would be a harsh blow to society.   Ã‚  Ã‚  Ã‚  Ã‚  The regulations, such as the Animal Welfare Act, which ensures that animal, care for research is a main priority. The AWA requires appropriate veterinary care, housing, feeding, handling, sanitation, ventilation, and sheltering. Also, in that act the Animal and Plant Health Inspection Service is required to make at least one unannounced inspection a year to each facility.   Ã‚  Ã‚  Ã‚  Ã‚  Another regulatory requirement is that the United States Department of Agriculture requires institutions to report the number of animals used in research and the number of animals that experience pain or distress. In a 1996 report to Congress, the USDA showed that eighty-nine percent of experiments reported did not involve pain or distress.   Ã‚  Ã‚  Ã‚  Ã‚  Animal research has proven to be a very controversial issue to many. Many myths surround it. Activists say that doctors to torture the animals, which is not true. These myths have been created by animal rights groups who want to fill other?s minds with distorted images of experiments.   Ã‚  Ã‚  Ã‚  ...

How would I write a Native American History textbook? :: Essays Papers

How would I write a Native American History textbook? Why does one write a history in a book? Most historians argue that the events and beliefs of the past constitute who we are today: to understand current structures of society and government, we must devote ourselves to understanding the struggles, failures and triumphs of our forefathers. Yet as events and beliefs are recorded and transmitted, the interpretative bias of historians come through the pages of text-books. Interpreting the interpretations of historians is the vital responsibility of readers to develop critical awareness of bias, stereotpye and discrimination. I see two existing veins of intention in recording history the history of Native Americans: I can seek to either exalt the success of Western ways of life in describing the conquest and consequential transformation (â€Å"civilization†) of â€Å"primitive† cultures into a Western way of life, or alternatively, I can seek to enhance and rejuvenate the cultural realities of our own time by articulating the history of Native Americans from a different perspective and emphasize past and present connections. In crafting a textbook of my own choice, I would emphasize three major movements and intrinsic arguments in the History of Native Americans. First, I would deliver a clear and extensive history of pre-contact experience and culture. In describing Mississippian societies, western cliff dwellings like Mesa Verde, and earthen-village houses of the plains, I would highlight the complex matrilineal property rights and parenting restrictions also inherent in Native American cultures. I would draw special attention to the politics of marriage and kinship ties, the practice of rearing children and caring for the elderly, and the hierarchy of villages and mother towns that draw populations together as allies in time of war fare. Within this first section, I would also offer a brief rendition of mythology and creationism, and assert that Native Americans possess the collective rights of indigenous peoples in the continent of North America. I would parallel Marshall’s argument that â€Å"first† is not the pivotal word in discerning indigenism, but the word â€Å"always:" Native Americans claim to have always inhabited the continent and I would offer my support of their claim. Furthermore, I would discuss the politics of "indigenous survival," and emphasize the gravity of cultural depravity through economic exploitation and usurption of resources: I would demand that history be remembered. The second movement I would emphasize is the four centuries of European conquest and colonialism.

Employer-Employee Relations Quiz

Employer-Employee Relations Quiz Name MGT 434/ Employment Law Date Instructor Employer-Employee Relations Quiz The Company of Little Lamb hired Mary as a programmer for a special project. There was a contract for that specific project, and near completion. However, the company was still in need of her services. So, they asked Mary to continue working with the company until the project was finished. There was no mention of any contract made; however, the supervisor of the company began to work directly with Mary.They wanted her to use company materials, equipment and at the same time remain on company work schedules. The company after two years went through financial difficulties and they asked Mary to leave. But a mere thirty days later the Little Lamb Company acquired a major contract. They hired Mary’s relative and never offer her the opportunity to return. Investigation: Is Mary an independent contractor or an employee? Describe the factors that led to her determination. Th ere is a need to know the release of Mary from her employment.The employment-at-will was under action for legal set of guidelines. There are two related questions that needed to be answered first and these are: 1) her status while working at the Company, if she was an independent contractor or an employee; and 2) the nature of the employer-employee relationship, if it underwent change over the course of time. Based on the information given, May was a skilled programmer who worked outside the context of regular office hours and direct supervision from the company manger or supervisor.There was a contract that was made for a specific project. It was pointed out that the project was near completion and therefore there was a time element to the work that it was not expected to go on and on forever. This means that Mary knew that after the project was completed, her services was no longer needed and the company had no obligation to retain her services or to make her an employee of Little Lamb Company. Has the employer-employee relationship changed over the course of time? Is so, how?Even so, when the project was completed for Little Lamb Company, Mary was still asked to continue working as a programmer and her services. There were changes in the employer-employee relationship. Her supervisor began to work closely with her in the new project. Mary was asked to continue using materials, equipment, and to follow the work schedules provided from the company. This simply means that Mary was considered as a valuable asset to the company and she was not working outside the company but within the company’s location.This made the job more gratifying along with having sources at her finger tips. Mary worked there for an additional two years. This suggests that she was working there even after she completed the second project. She is considered as an employee of the company. This brings the discussion to the last question: was Is Mary’s release legal under the d octrine of employment-at-will? Explain why or why not? If not, which of the following exceptions to employment-at-will have been violated? Explain why.Based on the doctrine of at-will-employment Mary’s release from employment was legal. According to experts; â€Å"An at-will-employment arrangement is an arrangement in which the employee serves at the unilateral pleasure of the employer† (Reda, Reifler, & Thatcher, 2008). This simply means that the employer can terminate the services of Mary without giving any explanation and there is no legal problem for doing so. This is because there were no written employment agreements, plans, letters, or similar writing that Mary could have used to show that there was a breach of agreement.There was a contract made but it can only be understood as contracts that were made for the first and second project. Following the completion of these two projects Mary was given another work load but there was no contract concerning her salary and other benefits that she could expect from the company. In this case the employment can only be understood as at-will-employment and the employer has the right to terminate her services without just cause.In many cases the need to reorganize and to reduce the number of employees are valid reasons for the company to release somebody from employment and the courts will judge in their favor. Exceptions to At-Will Employment The doctrine of at-will-employment clearly favors the employer. The employer need not prove just cause before terminating the services of Mary. There are instances where the Company Little Lamb may be found to be in breach of the following: 1) breach of public policy; 2) breach of implied covenant of good faith and fair dealing; and 3) breach of implied contract University of Phoenix Syllabus (2011).Even though at-will-employment gives the employer the ability to terminate employment at will, Mary can complain against unlawful termination if Mary was dismissed b ecause she was asked to commit a crime, released from employment because she was a whistleblower against the illegal activities of the employer, dismissed because she served on a jury against the employer’s wishes or dismissed because she exercised her legal right – this is considered a breach in public policy.Based on the information given Mary was not released because she was a whistleblower or testified against the company. Her employment was terminated because the company went through a financial difficulty. There could be an implied breach of contract with good faith along with fair dealing taking into consideration because Mary worked so hard for the company. This was evidenced by the fact that she was asked to do another special project when the first one was near completion.This is also made clear when Mary was asked to continue working for Little Lamb Company for two more years. This principle is based on the idea that there exists a special relationship of tr ust and reliance between the employer and employee and this can be measured by length of service (Vettori, 2007). In the case of Mary two years of work under at-will-employment is not enough to show that there was a special relationship of trust and reliance.At first glance it may seem that the Little Lamb Company is in breach of implied contract because of the way it treated Mary, starting from changing her status from a contract to an at-will employee with letting her stay and work for two more years can be interpreted as the company being satisfied by the way she perform as a programmer. This does not immediately mean that there was a contract implied or otherwise. In Guz v. Bechtel National, Inc. he California Supreme Court decided that: â€Å"even if the employee has worked for a company for a long time, and during that tenure received pay raises, commendations, promotions, and other recognitions of continuing good performance† this does not by itself create an implied c ontract protecting the employee from being released without just cause (Orrick, 2010). In Conclusion, Mary worked at Little Lamb Company for more than two years, first as an independent contractor and then as an employee.It was clear that there was a change in the employer-employee relationship because she was asked to do things that only apply to employees. As a result, when she was released from employment there could be grounds to contest the dismissal based on the breach of implied contract, breach of public policy with covenant of good faith and fair dealing consideration which brought attention in any deciding factors. However, there was no contract or any form of written agreement stating that Mary can only be terminated by first establishing just cause.This is because she is under at-will-employment and in this scenario the employer can terminate her services without just cause. It is very clear that the doctrine of at-will-employment protects the interest of the employer an d if Mary wanted to have job security the only way to do so would be to secure an agreement or a contract from Little Lamb Company that she can only be terminated with just cause. References Law Library-American Law and Legal Information. (2010).Employment at Will-Breach of an Implied Covenant of Good Faith and Fair Dealing. Accessed 01 August 2010 from http://law. jrank. org/pages/6433/Employment-at-Will-Breach-an-Implied-Covenant-Good-Faith-Fair-Dealing. html Reda, J. , S. Reifler, & L. Thatcher. (2008). New Jersey: John Wiley & Sons, Inc. Vettori, S. (2007). The Employment Contract and the Changed World of Work. VT: Ashgate Publishing. University of Phoenix syllabus, (2011) MGT 434 Employment Law, Little Lamb Scenario

Marie Ziegler of John Deere Essay

The characteristics of effective sustainable business leadership consist of having a vision of what the business is aiming to attain, seeing the value in the process and providing the leadership to attain the goal. The leadership starts with believing in yourself knowing that your capable of making your dreams come true. John Deere was born on February 7,1804 in Rutland, Vermont. In 1836 John Deere moved to Grand Detour, Illinois to escape from depressing business conditions he had in Vermont. Capable and hard working John Deere used his skills as a blacksmith were instantly in command. John Deere opened his shop in 1837 allowing him to operate as a general repairman as well as a manufacturer of small tools such as pitchforks and shovels. Using a broken saw blade Deere created a plow in the year of 1837. By 1841, Deere produced 100 plows annually. Two years later became an alliance with Leonard Andrus to fabricate more plows to increase demand purchasing a new land for the building of a new two-story factory alongside of the Rock River in Illinois. This factory produced about 400 plows in that same year. Regardless the success, Deere’s alliance with Andrus finished in 1848, when Deere moved to Moline, Illinois which offered advantages of water power, coal and cheaper transportation than to be found in Grand Detour. In 1850, approximately 1600 plows were made, and the company was soon producing other tools to complement its steel plow. In 1858, Deere transferred leadership of the company to his son, Charles, who served as its vice president. John Deere retained the title of president of the company, but now turned his attention to civic and political activities. John Deere was active in public life throughout his career in Moline. Among other roles, he was a founder and president of the National Bank of Moline, was an active member of the First Congregational Church, and served as the city’s mayor for two years. John Deere died on May 17, 1886, at his home in Moline. (â€Å"Past Leaders â€Å", 2014). After the death of John Deere the company was producing a collection of farm tools in addition to plows, plus wagons, corn planters, and cultivators. At the same time the company expanded into the bicycle business during the 1890’s, but the essential focus stayed on agricultural imp lements. Increased  competition during the early 1900s from the new International Harvester Company led the company to expand its offerings in the implement business, but it was the production of gasoline tractors which would come to define Deere & Company’s operations during the twentieth century. After Charles Deere death in 1907, William Butterworth Deere & Company new president started the business expansion into the tractor business. During the years John Deere has been increasing profits as well as production becoming one of the best equipments for farming. According to â€Å"Past Leaders † (2014), (Deere & Company (NYSE: DE) is a world leader in providing advanced products and services and is committed to the success of customers whose work is linked to the land – those who cultivate, harvest, transform, enrich and build upon the land to meet the world’s dramatically increasing need for food, fuel, shelter and infrastructure. Since 1837, John Deere has delivered innovative products of superior quality, built on a tradition of integrity). As of 2014, Deere & Company employs approximately 67,000 people in 27 countries worldwide, including the United States, Australia, Turkey, Canada, United Kingdom, China, France, Germany, Spain, Italy, India, Poland, Mexico, Argentina, Brazil, Morocco and South Africa, among many others and is the greatest agriculture machinery company in the world. Inside the United States, the company’s primary locations are its administrative center in Moline, Illinois and manufacturing factories in central and southeastern United States. (â€Å"John Deere†, 2014). Marie Z. Ziegler is Vice President and Treasurer for Deere & Company, a position she’s held since November 2010. Ziegler is responsible for the company’s worldwide treasury and investor relations activities. Ziegler joined Deere & Company in 1978 as a consolidation accountant and has held management positions in finance, treasury operations, strategic planning and investor and banking relations. She served as Director of Investor Relations, and in May 2001, was appointed Vice President, Investor Relations for Deere & Company. (â€Å"John Deere†, 2014). The John Deere portfolio of businesses is varied, yet interrelated. Two of our businesses – Agricultural and Construction equipment – are in an excellent position to take advantage of global growth. Two additional  businesses – Turf and Forestry equipment – support and enhance worldwide channel development. And additional supporting businesses – Financial Services, Power Systems, Parts Services, and the Intelligent Solutions Group – strengthen and differentiate our equipment businesses. Strategy. (2014). The key for John Deere success is having exceptional operating performance, disciplined SVA growth, and aligned high-performance teamwork. These factors direct success for this company as they are important for the future of John Deere as they leverage and create core strengths.. John Deere future successes will require more people working for them. For that reason, they are creating strength in four additional capabilities: Deep Customer Understanding, Delivering Customer Value, World-class Distribution System, and Growing Extraordinary Global Talent. These additional success factors are critical in order to achieve sustainable SVA growth through global growth. Shareholder Value Added (SVA) – the difference between operating profit and pretax cost of capital – is a metric used by John Deere to evaluate business results and measure sustainable performance. Why Invest. (2014). John Deere tracks their progress as they follow their growth goals by monitoring Performance metrics and Health metrics. Performance metrics is the traditional financial measures based on what they deliver to their stakeholders. Health metrics is based on the company’s success factors such as their qualities, attributes, and actions being introduced to ensure the sustainability of our performance over time. Measures of Success.(2014). The â€Å"How† is represented by John Deere core values of Integrity, Quality, Commitment, and Innovation. Customers can see the value of the products and processes. People recognize how John Deere manage an every day business, including the manner of how employees, customers,suppliers, dealers, and stakeholders are taken care of. John Deere core values define them as they come together and distinguish from competitors. John Deere commitment to these core values is optional, and never waivers. Core values.(2014).